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Process

Step 1. Client intake

You can contact CRAcademy to address your training need. The European Training Coordinator as the name implies coordinates the training sessions for CRAcademy and will discuss the training wishes and needs with you. Our coordinator is able to give you insight in the possibilities and ask the questions which provides us with the thoroughly understand of your training goal.

Step 2. Trainer selection

The appropriate trainer for your training is contacted by CRAcademy’s coordinator. The information from the intake of the client is transferred in order to determine if the trainer is available and to discuss a draft version of the programme.

Step 3. Proposal (goal training, programme, price, etc.)

Within a short period of time you will receive the proposal. In the proposal the goal of the training and training need is summarized for your company. The programme and price are also described.

CRAcademy always looks forward to discuss the proposal and if you agree upon the proposal you can send a signed copy to CRAcademy. The organization of the training starts from that point on.

Step 4. Logistics and registration

In this stage of the process the proposal is signed. The next step is to set a date in accordance with the participants, the trainer and CRAcademy.

A template of the participant list is provided by CRAcademy. The coordinator of CRAcademy has an overview of the timelines and makes sure that timely agreements are met.

Besides the date and participants a location needs to be arranged. For in-company training session often the client has a convenient training/meeting room. If this is not the case CRAcademy can (assist in) arranging a location.

Step 5. Training

A good preparation is always necessary for a successful training. The trainer is during the training in control of the process. He or she is flexible and adaptable to the needs of the group without losing the aim of the training.

To support and facilitate you and the trainer a CRAcademy host will take care prior to the training of all the training material, for example manual, list of attendance and name signs.

The closure of the training is done by the host. In exchange of the evaluation forms the participants receive their certificate.

Step 6. Evaluation

Quality is the driving force of CRAcademy. That is why CRAcademy always evaluates the training session. Besides the informal conversation with you, the evaluation forms are processed in an evaluation report, which is communicated to you and the trainer.

View the process for initiating customised training sessions (PDF - 158KB)